In addition to the statutory warranty rights you are entitled to in your country, we grant you a 2-year guarantee on all products purchased on www.lowen-meta.com. The period for calculating the warranty period begins on the day of delivery. Our guarantee extends geographically to all countries to which we deliver goods (see page "Shipping & Pay"). If material or manufacturing defects occur in the goods you have purchased during this period, we will grant you one of the following services at our discretion within the scope of the guarantee:
Free repair of the goods or
Free exchange of the goods for an equivalent item (possibly also a successor model if the original goods are no longer available).
In the event of a warranty claim, please contact us as the guarantor:
Loewen META trading GmbH
Phone +49 7181 / 9914640
Warranty claims are excluded in the event of damage to the goods
- Abusive or improper treatment
- Environmental influences (humidity, heat, overvoltage, dust, etc.)
- Failure to observe any safety precautions
- Non-observance of the operating instructions
- Use of force (e.g. hit, push, fall)
- Unauthorized repair attempts
- Normal wear and tear
Your statutory rights in the event of defects are not restricted by this guarantee promise and you can make use of them free of charge. Any existing statutory warranty rights towards us remain unaffected by this guarantee promise.