Hello Thomas,
We’re sorry our response to your email took longer than usual. It arrived outside our regular office hours in Germany, shortly before a public holiday and bridge day. We normally reply within 24–48 hours on business days and often at weekends.
Your thermometer is an authentic Fischer instrument. We explained that the “0” belongs to the hygrometer scale and that the thermometer scale starts at 90°F. When you chose to return it, we sent you a prepaid return label and refunded your purchase.
All our products are covered by a two-year warranty. If a replacement is needed under the warranty, we provide one free of charge. We’re also happy to explain how to mount the instrument and check whether an adjustment is needed, although this is usually not necessary.
Kind regards,
Martin
CEO, Loewen META trading GmbH