Dear Mr. Nutbrown,
Thank you for your feedback. We sincerely apologize for the unexpected delivery delay.
Our standard shipping time from Germany to the USA is 10–14 days, which we meet in around 98% of cases. Unfortunately, several shipments were affected by an exceptional delay at our logistics partner, as reflected in the tracking history.
We responded to your inquiries, opened an investigation, and our Managing Director personally stepped in to help resolve the issue.
USPS confirmed delivery on October 28. We also issued a 20% refund ($31.89) as a gesture of goodwill.
For faster deliveries, we offer DHL Express with an estimated transit time of 3–5 days.
As this review appears on the Kull Spaetzle Press product page, we hope its quality and performance will also be considered.
Thank you again for your order. We truly value our customers and hope to welcome you back!
Warm regards,
Your Loewen META Team