Dear Laura,
thank you so much for your fantastic 5-star review! We loved hearing that the Graef S32100 was a gift for your husband, who has become such a skilled sourdough baker — and that he is so happy with his new bread slicer!
Anyone who bakes homemade sourdough bread knows how wonderful a crisp, crusty loaf can be — and how challenging it can be to cut it into clean, even slices. That’s where a solid, well-built electric bread slicer like the Graef S32100 can really make a difference. We’re especially happy that you noticed such a difference compared with your previous plastic bread slicer.
We also truly appreciate your kind words about our service. We completely understand that ordering a premium appliance directly from Germany can initially feel like a big step for a US customer. **All duties and import fees are already included with our US shipments, so there are no surprise charges upon delivery.** Your order also qualified for free shipping. For customers who would like their order even faster, DHL Express is available for an additional charge and usually delivers within one week.
Thank you again for your trust and for your patience with the unexpected customs delay. We hope your husband enjoys many more homemade sourdough loaves with wonderfully crisp crusts and beautifully even slices!
Warm greetings from Germany,
Martin
