I replied to you on February 23rd. Why are you writing a negative review? You also write that we didn't react. I find that very indecent. Please only write a review once the problem has been resolved. Here is Aram's answer:
Before the box was sealed, at least two employees made the final inspection.
It's impossible that the box is sealed this way, I do not have the eyes trained like the artisans, but I can tell that this stands fell to the floor.
I'm submitting this for the approval of the responsible sector, to ship a brand new base for this client. I only ask for a little patience, because We're in the middle of the new batch coming, but I'll let you know.
So that we can send you the replacement, I ask you first to delete the review.